The authorised recipient of the Booking Confirmation acknowledges the acceptance of the below Studios 301 Pty Ltd Terms and Conditions of trading by Client:
Confirmation of studio booking by client
A booking is considered confirmed when the Studios 301 “Booking Confirmation” is sent by Studios 301.
Full payment or a 50% deposit is required to secure the booking, and you will be notified of the charges.
Single day sessions with us require upfront payment, and longer sessions require a 50% deposit to lock in, with the remaining balance due by the last day of your session. We will retain all files and content from the session until the balance has been settled.
A standard day rate in Studio 1, 2 and 3 is 8 hours. All sessions are inclusive of set up and pack down.
We accept credit card, bank transfer, EFTPOS and cash.
Studios 301 will provide Clients a guest pass for the day of their session, which will allow them access to their respective studio.
It is the Client’s responsibility to return this pass to the engineer or assistant engineer at the end of the session. The replacement fee for lost or stolen passes is $200 + GST and will be added to the balance invoice if the client fails to return the pass at the end of the session.
Cancellation or postponement of confirmed studio booking
Once a booking is confirmed, a 50% cancellation or postponement fee applies up to 48 hours prior to cancellation/postponement, or 100% if cancelled/postponed within 48 hours of the booking.
The artist/s, producer/s, and engineer/s attending studio sessions on Client’s behalf are deemed by Studios 301 to be duly authorised representatives of the Client. It is the Client’s responsibility to set limits on charges arising from or for sessions. Studios 301 are not liable for any costs or expenses incurred by the Client’s representatives during the course of or related to studio sessions.
Cleaning & damages
Studios 301 retains the right to charge the Client a cleaning and damage fees in the event that there is any damage to the studio, equipment, infrastructure, or facility, which includes but is not limited to spills, water damage, mistreatment of equipment and accidental damage. This charge also pertains to smoking of any kind, as this prohibited throughout the entirety of the facility.
Occupational health & safety
Clients and their representatives located on Studios 301 premises must comply with Studios 301’s occupational health and safety guidelines. Studios 301 reserves its rights absolutely to refuse use of any Client or Client representative’s equipment (including software) on Studios 301’s premises if, in Studios 301 opinion, such equipment exposes Studios 301’s property to risk of loss or damage, is unsafe or breaches occupational health and safety laws including failure to comply with Electrical Safety Standards AS/NZS 3760:2003.
Working on site / restrictions on attending studio sessions.
If you have a suspected or confirmed case of COVID-19, you are not permitted to attend site and need to isolate yourself immediately to prevent it spreading to other people. This extends to Studios 301 staff / team members and all Studios 301 clients.
Similarly you are not permitted to attend the studios and must self isolate if you exhibit the following:
- If a family member or household member is diagnosed with COVID-19
- If you are showing any flu like symptoms
- If you have returned from overseas travel within 14 days
- If you have attended a gathering of over 500 people from 16/03/2020
Studios 301 reserves its rights to refuse any staff member or client who does not comply with the above.
If paid in full, mixes are delivered within 10 working days of the day of the scheduled session.
Payments & Refunds
Goods and service tax
All prices quoted are exclusive of Goods and Services Tax unless otherwise stated. Prices are subject to addition of Goods and Services Tax and any other tax or charge imposed by any Government agency on goods or services quoted or on production, sale, distribution, delivery or on any feature of such goods and services if applicable. All such taxes are payable by the Client and will be added to the price by Studios 301.
Unless prior credit arrangements have been approved in writing by Studios 301, payment in full is required before the completion of each studio booking. All materials, tapes, discs, and computer files/drives created at Studios 301 remain the property of Studios 301 until payment is received in full. Remittance is accepted by all major credit cards, cash and direct deposit. The Client will be liable for any fees, costs and expenses incurred by Studios 301 for any debt collection process. Where credit terms have been agreed, payment is strictly 14 days from the date of invoice. If Studios 301’s invoice is not paid within 14 days of receipt of invoice, Studios 301 may charge the Client interest on any unpaid amount at the prevailing Reserve Bank of Australia cash rate plus 3% and recover any costs incurred in recovering unpaid amounts (including legal costs) on an indemnity basis.
Special offers are only available for a limited time. Studios 301 has the right to cancel or change any promotion at any time without notice and in its sole discretion. Coupon codes are not valid for cash or cash equivalent. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts unless explicitly noted. Coupon codes are specific to a service and can not be applied to other services, engineers or products.
Unless there is a technical fault with the recordings or masters provided, Studios 301 does not offer refunds.
Damage and loss
The Client indemnifies Studios 301 and its employees against all and any losses, damages or claims by third parties howsoever arising in respect of any loss or damage to any property including tapes, disks and media, corruption of data or computer systems and software, breach of intellectual property rights, personal injury or death, breach of contract or breach of law caused by an act or omission of the Client or its representatives. The Client is liable for all and any losses, damages or claims in respect of any loss or damage to any of Studios 301 property including tapes, disks and media, corruption of data or computer systems and software, breach of Studios 301 intellectual property rights, personal injury, breach of contract or breach of law caused by an act or omission of the Client or its representatives. To the extent permitted by law, Studios 301 is not liable for any losses, damages or claims arising out of or in connection with this contract, the use of Studios 301’s premises or equipment (including software) by the Client or its representatives, the provision of services or advice by Studios 301 or its employees, including but not limited to breakdowns or defects in equipment, facilities, and materials provided by Studios 301 or any default on the part of Studios 301 or its employees in connection with or during the carrying out of any work by Studios 301 or its employees. Whilst every effort is made to ensure reasonable security, Studios 301 accepts no liability for loss, theft or damage to Client property, tapes or recording/backup media whilst on our premises. In the case of transfers from old medium (eg; analog tapes, old tape or old digital formats) to new, Studios 301 makes no guarantee of success. All care but no responsibility will be taken during the process of transfer. Studios 301 equipment and specifications are subject to change without notice.
Mastering Terms & Conditions
Finalised mixes are to be supplied in WAV format and must be ready before booking with all the correct information or the booking will not be confirmed.
Please upload files as TrackNumber_ArtistName_TrackName.WAV. You can also help the engineer by labelling if it’s limited, Eq, Final. Please state if your files are coming from your engineer and their details. ONLY UPLOAD TRACKS FOR MASTERING. We do not need all components of your mixing session unless discussed
Please note that our engineers do not all work 9-5pm. Delivery times are usually between 10am-10pm of the specific day requested. If the due date is not met, you will be notified. Safe to book it in a few days before the deadline.
Sample Rates / Bit Rates
Please specify what you are after with this otherwise it will be mastered in the native rate the project was originally sent in. Please also let us know what you need the masters for. We can advise on what is needed for streaming, youtube etc.
Do not up-sample your tracks.
- CD/digital standard – 44.1 kHz 16 bit
- Vinyl – 44.1 kHz
- Digital Streaming & YouTube – 48 kHz (or 44.1 kHz) 24 bit
- Apple Digital Masters (ADMs) require 44.1 kHz 24 bit or higher (this format must be specified when booking the project)
*Any sample rate @ 44.1 kHz 24 bit or higher is recommended for High Definition Digital Streaming Platforms.
Once mastering is complete and payment has been received in full, masters will be delivered as digital files to the provided client email address, unless requested otherwise. If delivered by post or courier, the client is responsible for these charges.
Some of our engineers will send an email. Steve and Leon will send a dropbox link. Please be mindful and check your spam to avoid delays.
When booking an album or EP, all files have to be submitted at the time of booking. Mastering will not commence until all files have been received.
For EP/Album bookings that include long songs (6 minutes or more), rates may be charged at full rate at the engineer’s discretion.
Any multiple track or Album/EP booking requires a completed tracklisting and sequence. For Album/EP bookings you’ll receive a separate email from the mastering team with a tracklisting form to fill out. It is important that you carefully enter and review the information you fill in as it is used exactly the way it is entered.
Please include any information on fades, gaps etc. If particular fades/gaps are required for the album, please send through an mp3 of the whole album as reference. At the discretion of the engineer, additional time may be required to complete the edits and will be charged at an hourly rate.
If booking vinyl, a final track listing for each side of the vinyl side split (ie side one / side two) needs to be supplied. SIDE A and SIDE B for example. Each side should not really exceed 23 minutes due to sound quality.
We do not master stems unless specifically requested and spoken with your chosen engineer. These are usually charged at an hourly rate, not per track rate due to the work involved. FULL COMPLETED MIXES need to be provided for mastering. Please check that you are happy with your final pre-master.
Notes for Engineers
Please make sure you have given sufficient notes to your engineer. Especially about specific information for fades, times, cuts, anything creative you want to add prior to mastering otherwise it will be charged. This includes count ins and end of track details. Clients have to let us know if they want them in. See revisions below.
Revisions must be made within 2 weeks of project closing. Revisions have a minimum 24 hour turnaround time. We are unable to provide changes and revisions the same day they are made.
Revisions will only be completed free of charge if there is a technical issue with the master (i.e. clicks or distortion introduced at the mastering stage, incorrect files) or the engineer has not mastered the project to your guidelines. We only offer 1 free revision of this kind. After that a charge may be considered.
Clicks or distortion present in the supplied track are not considered a technical issue.
Revisions that change the original requested creative direction of the tracks and require a new Master will be charged at $50+GST per track. Any creative directions for the mastering engineer should be provided at time of booking (i.e. bring up the bass guitar, make vocals more pronounced, varispeed). This includes issues within the mix that wer
Limitations on alt mixes/revisions
All alternative mixes or revisions of the original mix must be sent through within 4 weeks of the project being completed otherwise it will be charged at full track rate. (These are classified as ACAP, CLEAN, RADIO versions of the original mix)
If archiving of mastered projects is requested, Studios 301 archives the material on the most reliable media available at the time of archiving. Studios 301 takes utmost care with the archiving and storing of materials, but will not take responsibility for media that deteriorates over time, breaks, develops faults, or is in a format that becomes obsolete. Studios 301 does not guarantee the archives can be recovered and the service is used for convenience and not to maintain data integrity.
Once the mastering process is completed, Studios 301 recommends that the client maintains a backup of the original pre-master files and the mastered files on their own devices.
Rush fees are added when a file is needed within 24 hours. Please contact the Mastering Manager to add this on. For 3 tracks it is $75+GST. For large projects Leon and Steve are 20% of the project total.
Deposits for Attended Sessions
Attended Sessions are at the discretion and availability of the chosen engineer. A minimum of 1 hour deposit is required for all of these bookings. Files MUST be provided 24 hours prior to the session or the session time will be used for download time. We do not do attended sessions via zoom.
We have the right to refuse work.